Current processing time is 4-8 business days. Please see COVID-19 page for updates. Thanks! ūü¶á

FAQS


What is ūüĆŅ Carbon Offsetting?

Nightmare on Film Street is proud to offer carbon neutral shipments with Offset!

Each and every order will be offset with a contribution that directly funds the Jarí Para Forest Conservation Project in the Amazon Rainforest. This project covers 496,988 hectares of tropical forest in Brazil, an area the size of the state of Delaware, protecting more than 2,400 species of flora and fauna within it.

This offset project is a Verified Carbon Standard certified project that will be monitored by Pachama using their machine learning, satellite imaging, and remote monitoring technology. The price per ton covers the project costs to protect the existing forest, increase the biomass through improved forest management practices, and verify the project’s progress.

Carbon offsetting fees are incurred by Nightmare on Film Street and come at no additional cost to you. 

 

What currency is the store in? /Can I change to my local Currency?

Nightmare on Film Street's default store currency is USD. For your convenience, if you'd like to browse in your country's local currency, you may use the currency drop down in the footer of this website. Do note that all orders are processed in USD at checkout. 

 

Do you accept custom orders?

We do! If you see a design not currently available on a certain product, we can often accommodate custom orders! T-Shirts can be printed on long sleeve, pullover hoodies, sweatshirts, and vise versa!

 

Do you offer wholesale pricing?

We do! Contact us at mail@nofspodcast.com. Do note that we require a minimum number of pieces to attribute wholesale pricing. 

 

What is your base style of t-shirt?

Our preferred tshirt is the Bella/Canvas or Gildan Ringspun Cotton tee. It is lightweight, super soft, and endlessly comfy. 

Some designs (dependent upon color availability) will print on the Gildan 5000, an open-ended cotton that is a medium weight tee. It is slightly more structured than the ring-spun. 

All of our tees come from premium brands that are 100% cotton (excluding heather colors), pre-shrunk, and with a vintage, true-to-size fit.

 

How long will my package take to arrive?

Please allow up to 7 business days for order processing. 

Estimated shipping times for shipping:

Within Canada: up to 14 business days for default shipping; under 7 business days for express shipping

Within the United States: 7 to 21 business days for default shipping; under 7 business days for express shipping

International: 14 to 35 business days for default shipping; under 14 business days for express shipping

note: these estimates are provided as a courtesy and are in no way guaranteed. actual shipping time may vary depending upon the shipping method you choose.

 

I have another Shipping-Related Question

Please allow up to 7 business days for order processing. 

We offer Standard Shipping to customers Worldwide. Standard shipping is the most economical option we are able to offer our customers, and comes without tracking, insurance, or timely guarantee. Optional shipping upgrades providing Tracking and Express shipping are available at Checkout, with prices varying depending upon your location and the weight/size of your order.

Orders ship from our homebase in Toronto, Canada via Canada Post and a cross-border courier via USPS. Some items may ship separately. International orders may be subject to duties and taxes upon delivery.

See our Shipping Policy page for full details. 

 

I only received part of my order!

Orders ship either from our homebase in Toronto, Canada via Canada Post or our cross-border courier via USPS, or our printing partner located in the U.S. Some items have shorter processing times, and therefore will ship, and arrive, separately.

Please check your order information for specific details regarding your shipment. If it has been beyond the standard processing/shipping time (see above) contact us and we can help track down your order.

 

Returns, Exchanges, & Cancellations

Due to the custom-printed nature of our garments, we do not accept Returns or Exchanges. Once an order has been placed, it begins production and cannot be reversed. We strongly advise you to consult the sizing chart to ensure your garment arrives exactly as intended.

We do not accept returns on any other merchandise, including pins/stickers/and membership packs.

As orders are sent to production within 24hrs, we are unable to provide order cancellations.

 

Can I change the mailing address after an order has been made?

We are unable to change mailing addresses once an order has been submitted, as orders are sent to production within 24hours.

If packages are returned to us due to incorrect address, the customer will be responsible for shipping costs incurred to re-send the package, or will be refunded the order total less the original shipping expense.

It is the customer's responsibility to track down parcels delivered with an incorrect address.

 

What if I received an item that is Damaged/Defective?

Oh no! In the event you receive an item that is Damaged or Defective, please contact us within 20 days of receiving your goods and we will provide a replacement. Please save the packaging and provide photos of the items in their received state.